Billing and Cancellation Policy
**Important Announcement for Trade Ideas Subscribers**
Beware of scammers attempting to steal your money. Trade Ideas is strictly a subscription-based INFORMATION PROVIDER. We NEVER request deposits, hold funds, or manage accounts on your behalf. If anyone claiming to be associated with Trade Ideas asks you to send money for ANY reason, it is a SCAM. Do not send money under any circumstances. Protect yourself and stay vigilant.
01. Scope and subscriptions
This policy governs billing, renewal, cancellation and refunds for all subscription products supplied by Trade Ideas, LLC (“Trade Ideas”). It applies to every subscription, invoice and renewal on a customer’s account.
The products, prices and billing terms in force are those published on the Pricing page and stated at checkout.
All subscriptions are recurring. No minimum term applies beyond the billing period purchased. The billing cycle applicable to a subscription is that stated on its invoices and in Account Management.
Where a subscription includes a separately priced add-on, the add-on is billed on its own cycle. Cancellation of a subscription does not cancel an add-on, and cancellation of an add-on does not cancel the subscription to which it attaches.
02. Automatic renewal
Each subscription renews automatically at the end of its billing period. On renewal, Trade Ideas issues an invoice and charges the payment method held on the account at the price then in force for that plan. Renewal continues until the subscription is cancelled.
The price and billing cycle are stated at checkout before payment. The renewal date, renewal price and billing cycle are available through Account Management, and the billing period and amount are stated on each invoice.
Renewal reminders are sent to the email address held on the account. The customer is responsible for maintaining a current email address on the account.
Where a subscription was purchased at a promotional or discounted price applying only to the first billing period, it renews at the standard price for that plan.
03. Cancellation
A subscription may be cancelled at any time through Account Management or the Billing Portal. Where a customer is unable to access either, cancellation may be requested at info@trade-ideas.com. Trade Ideas confirms an emailed cancellation request by email, and the cancellation is treated as made on the day the request was received.
Cancellation takes effect at the end of the current billing period. No further invoice is issued after that date.
Whether a subscription has been cancelled, and the date on which it ends, is shown in the Billing Portal, reached from Account Management or directly.
04. Effect of cancellation
Access continues until the end of the billing period already invoiced. Automatic renewal ceases, no further invoices are issued, and no further charge is made to the payment method, subject to processing times at the payment provider.
No part of a billing period already invoiced is refunded or prorated on cancellation.
05. Refunds
All sales are final. No refund is payable on a paid invoice.
Cancellation before the renewal date is the means by which a customer prevents a further invoice.
Trade Ideas may at its sole discretion offer a refund, store credit or a plan exchange in an individual case. Any such offer is made on the facts of that case, confers no entitlement, creates no precedent, and does not waive this policy in any other case. The discretion is not exercised in respect of promotional purchases (section 07).
Exceptions. Trade Ideas corrects billing errors: a duplicate charge, a charge made after a confirmed cancellation, or a charge in the wrong amount. A suspected billing error must be reported to info@trade-ideas.com within 60 days of the invoice date.
06. Grounds that do not give rise to a refund
No refund is payable, in whole or in part, on any of the following grounds:
- non-use of the service during a billing period invoiced;
- failure to cancel before the renewal date, or cancellation after a renewal invoice has been issued;
- trading losses, missed opportunities, or trading results of any kind. Trade Ideas supplies information, analysis and software; trading decisions and their outcomes are the customer’s;
- dissatisfaction with alerts, scans, signals or data, including where their performance differs from historical or illustrative figures;
- a change of mind as to the subscription, the plan or the price;
- purchase of a plan other than the one intended. Plans may be changed under section 11;
- temporary interruption or degradation of the service, including interruption to third-party market data or exchange feeds, or to the customer’s own hardware, software or internet connection;
- the opening of more than one account or subscription by the same customer. A duplicate charge is a billing error and is corrected under section 05.
07. Promotional and discounted purchases
A purchase made using a promotional code, a discount code or a promotional price is final. No refund, store credit or plan exchange is available in respect of that purchase.
A promotional purchase is subject to section 05 in full, for the discounted first billing period and for each renewal continuing from it, except where the published terms of a specific promotion provide otherwise in writing.
Except where a promotion provides otherwise, a discount code applies to the first invoice only — the first month of a monthly plan or the first year of an annual plan. The subscription renews at the standard price for that plan, which is stated at checkout before payment.
08. Annual and multi-year subscriptions
Prepaid annual and multi-year subscriptions are not refunded, prorated, credited or carried forward for unused months. Access continues to the end of the period paid for.
09. Suspension and termination by Trade Ideas
Trade Ideas may suspend or terminate a subscription where an account is used in breach of the End User Licence Agreement or of this policy.
No refund is payable where a subscription is terminated for breach. Where Trade Ideas terminates a subscription for its own convenience and not by reason of the customer’s conduct, the unused portion of the current billing period is refunded.
10. Test Drive and trials
Test Drive events permit use of the full product for a limited period on payment of a fee. Test Drive fees are final and are not refundable.
A Test Drive does not create a recurring subscription and does not convert into one. No invoice is issued on its expiry. You can sign up here to be notified of future Test Drive events.
11. Plan changes
A plan may be changed at the customer’s request.
Where a change gives rise to a price difference, how it is charged is stated before the change is made. A downgrade does not give rise to a refund of the difference for the current billing period.
12. Payment methods
Payment is taken through the checkout at trade-ideas.com, by the payment methods offered there.
The customer is responsible for maintaining a valid payment method on the account. Where a renewal invoice fails to collect, Trade Ideas may retry collection. A subscription whose invoice remains unpaid may be paused or cancelled.
13. Exchange fees
Trade Ideas pays market data exchange fees for non-professional users. Customers classified as professional traders are liable for the additional exchange fees applicable to their status, at the rates then set by the relevant exchanges. For more information on professional fees, please go here.
The customer is responsible for notifying Trade Ideas of any change in professional status. Exchange fees already incurred are not refundable.
14. Price changes
Trade Ideas may change subscription prices. Notice of a change affecting an existing subscription is given before the change takes effect, and the subscription may be cancelled under section 03 before the new price applies.
Continuation of the subscription after that date constitutes acceptance of the new price, which applies from the next renewal invoice. A price change does not apply within a billing period already paid for.
15. Billing enquiries
Billing enquiries are dealt with at info@trade-ideas.com, or by telephone during published support hours.
16. Amendment
Trade Ideas may amend this policy. The version applicable to a subscription is that published at the date of purchase or of the subscription’s most recent renewal. Material amendments take effect from the next renewal invoice and are notified in advance.
17. General
Acceptance. This policy is accepted as part of completing a purchase and applies to every subscription, invoice and renewal on the account.
No waiver. Failure to enforce any provision of this policy, or the making of an exception in an individual case, does not waive that provision and confers no right on any other customer or on any other occasion.
Severability. If any provision of this policy is held unenforceable, it is limited or severed to the minimum extent necessary and the remaining provisions continue in force.
Precedence. This policy forms part of and is to be read with the Trade Ideas End User Licence Agreement. In the event of conflict between them on billing, cancellation or refunds, this policy governs.
Statutory rights. Nothing in this policy limits any right of the customer under applicable law that cannot lawfully be limited.
18. Contact and governing law
Trade Ideas, LLC
315 S. Coast Hwy 101, Suite U-138
Encinitas, CA 92024, United States
info@trade-ideas.com · +1 760-230-0713
This policy is governed by the laws of the State of California, without regard to its conflict-of-law rules.
This policy is effective September 14, 2026. It supersedes the policy effective July 8, 2021.