Author Topic: Alerts arriving late part 2  (Read 3139 times)

Barrie Einarson

  • Administrator
  • Hero Member
  • *****
  • Posts: 610
  • Karma: +20/-1
Alerts arriving late part 2
« on: April 11, 2011, 11:37:01 am »
Second time in less than a week that the opening alerts are arriving late - I would be getting alerts at 9:31 in TI when the time was 9:35 - every window I had open was like this so it wasn't a random occurrence.   It finally caught up at around 9:38.

braddoubleu

  • Administrator
  • Sr. Member
  • *****
  • Posts: 453
  • Karma: +8/-1
    • Trade-Ideas
Re: Alerts arriving late part 2
« Reply #1 on: April 11, 2011, 12:09:39 pm »
Development is looking into this.

dust247

  • Newbie
  • *
  • Posts: 2
  • Karma: +0/-0
Re: Alerts arriving late part 2
« Reply #2 on: April 18, 2011, 11:11:16 am »
Was able to log in fine pre market, got a few alerts then the connection died.  Same thing as Friday.

braddoubleu

  • Administrator
  • Sr. Member
  • *****
  • Posts: 453
  • Karma: +8/-1
    • Trade-Ideas
Re: Alerts arriving late part 2
« Reply #3 on: April 18, 2011, 05:31:09 pm »
Hi.  We realize this is a problem and have identified areas of optimization relating to the market open lag that has recently become an issue.  As a result, we have purchased new hardware to deal with the load all our new users are putting on the system.  That hardware is very powerful and slightly different from what we had before, so it is taking a little longer to set up than expected.  The problem should be fixed soon.  We apologize for any inconvenience.