Author Topic: TC2000 intermittent linking problem  (Read 732 times)

vicktorus

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TC2000 intermittent linking problem
« on: September 28, 2018, 09:02:17 am »
Hi Guys,
I have a problem with  Trade-Ideas external linking tools. When I start TC2000 and add the linking, it works fine.  But 2-3 times per day it stop working.  As you can see on the video below, TC2000 seems to receive 1 or 2 Symbol letters while my Questrade IQ Edge works fine.  I can reproduce, myself, the bug by changing something in the Alert Console.  The only way I found to fix it is to close TC2000, restart it and create the link again.
 
Video: https://www.dropbox.com/s/4shudhc93wtycb7/2018-09-28%2008-26-00.flv?dl=0
 
 
Any thought on how I can fix it without restarting TC2000 ?
Thank's

Patrick D.

Trade-Ideas_William

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Re: TC2000 intermittent linking problem
« Reply #1 on: September 28, 2018, 09:13:12 am »
The problem with some of the programs we link to is that they start doing background processes and they lose focus,...they stop listening essentially.

Sometimes it helps if you first click the window/chart in the linked program that you want to send the symbol to first, and then click the symbol in TI to send the info.

This seems to 'wake up' the program and make it listen again.

Think or Swim needs this done pretty often, for example.

Trade-Ideas_William

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Re: TC2000 intermittent linking problem
« Reply #2 on: September 28, 2018, 10:01:16 am »
also, reading this paper may help. That problem with TC2000 is one we've seen before:

https://drive.google.com/open?id=1WHI4DtQItaJAx9n_QNLff7cszmnoWh4z

I hope that helps.

vicktorus

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Re: TC2000 intermittent linking problem
« Reply #3 on: September 28, 2018, 12:08:23 pm »
Thank's William,
i already tried to click to give focus back.  Doesn't work.  There is a few things to try in the document.  I will keep you posted if i find something.

Best,

Patrick D.

Trade-Ideas_William

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Re: TC2000 intermittent linking problem
« Reply #4 on: October 01, 2018, 08:54:42 am »
yes TC2000 seems to have issues sometimes. It's why we created the document. Hope it helps.